AV Flexologic Technical Support
Expert Support, Anywhere You Print
52 years of flexographic innovation. 3,000+ mounters installed across 80+ countries. Our global team of factory-trained specialists is ready to minimise your downtime.
20+
Dedicated Support Staff
52
Years of Innovation
3,000+
Mounters Installed Worldwide
Speak to Us Directly
Urgent issue? Skip the form and call now.
Typical Response Times
Service Plans
AVF Care
Protect your investment and maximise uptime. Every AVF Care plan includes direct access to our factory-trained engineers and genuine OEM parts.
Level 1
Basic
Essential coverage for standard operations
- Knowledge Base Access
- Training Videos
- Remote Support
- Spare Parts Discount (10%)
- Software Upgrades
- Yearly On-site Maintenance
- AVI License Included
- Extended Warranty
- 24/7 Priority Support
Level 2
Enhanced
Proactive maintenance & faster resolution
- Knowledge Base Access
- Training Videos
- Remote Support
- Spare Parts Discount (15%)
- Software Upgrades
- Yearly On-site Maintenance
- AVI License Included
- Extended Warranty
- 24/7 Priority Support
Level 3
Full Extended Warranty
Complete peace of mind — all-inclusive
- Knowledge Base Access
- Training Videos
- Remote Support
- Spare Parts Discount (20%)
- Software Upgrades
- Yearly On-site Maintenance
- AVI License Included
- Extended Warranty
- 24/7 Priority Support
Self-Service
Resources
Resolve issues faster with instant access to documentation, upgrade paths, and OEM parts.
Knowledge Base
Search 500+ articles covering troubleshooting, calibration guides, training videos, and operator manuals for every Flexologic model.
Upgrades & Retrofits
Modernise your fleet with AVI — our new AI-based image recognition system — plus cutting knives for tape and plate, HD cameras, and pressure sensors to extend machine life and boost productivity.
Spare Parts & Consumables
Genuine OEM-certified parts shipped from regional warehouses in NL, USA, and Thailand. Most orders dispatched same business day.
Worldwide Coverage
Global Readiness
10 locations across 4 continents. Engineers are always close to your production floor.
0/10
Offices Online Now
| Location | Type | Local Time | Status | Contact |
|---|---|---|---|---|
🇳🇱The Netherlands — HQ | Headquarters | 13:32 | On-call | Contact |
🇹🇭Bangkok, Thailand | Regional Office | 18:32 | On-call | Contact |
🇲🇽Monterrey, Mexico | Regional Office | 05:32 | On-call | Contact |
🇷🇴Romania | Manufacturing | 14:32 | On-call | |
🇮🇹Italy | Field Engineers | 13:32 | On-call | |
🇪🇸Spain | Field Engineers | 13:32 | On-call | |
🇬🇧United Kingdom | Field Engineers | 12:32 | On-call | |
🇺🇸USA | Office + Field Engineers | 07:32 | On-call | Contact |
🇩🇪Germany | Field Engineers | 13:32 | On-call | |
🇮🇳India | Field Engineers | 17:02 | On-call |
Our People
Meet the Team
Factory-trained specialists deployed across the globe — from on-site installations to remote diagnostics.
Ashley Clark
EU
Bogdan Silinc
EU
David Newton
EU
Erik Hartog
Francis Belmar
Spain
Frank Brown
USA
Honee Tukanghan
Asia
Jeroen Toebes
EU
Manuel Gomez
USA
Mohammed Baddou
EU
Pedro Gomez
USA
Pritam Tiwari
South Asia
Steve Martin
USA
Trusted Worldwide
What Our Customers Say
3,000+ mounters installed across 80+ countries. Here's what keeps customers coming back.
"When our SAMM went down during a critical print run, Flexologic had an engineer connected remotely within 30 minutes. They diagnosed the issue and walked us through the fix — production was back up the same day."
Production Manager
Leading European Converter
"The AVF Care Level 2 plan has paid for itself multiple times over. The yearly on-site maintenance catches issues before they become problems, and the spare parts discount is a real cost saver."
Technical Director
Top 10 US Packaging Company
"We upgraded our 12-year-old SAMM 2.0 to 3.0 and it's like having a brand new machine. The HD camera retrofit alone improved our mounting accuracy dramatically. Excellent ROI."
Pre-Press Manager
Asian Flexible Packaging Leader
Common Questions
Frequently Asked Questions
Quick answers to the most common support questions. Can't find what you need? Our team is just a call away.
Customer Portal
Your centralised dashboard for managing tickets, service history, and software updates — available 24/7.